Terms and Conditions
Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Client records are regarded as confidential and therefore will not be divulged to any third party, other than legally required to do so by the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer/Exclusions and Limitation
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Prices quoted on this website, are quoted in Canadian Dollars. Rates, taxes, surcharges and incidental charges may be found on our website under Booking info, and will be clearly detailed and visible on our invoice.
Cash, Certified Personal Cheques, Visa or MasterCard, Bank Drafts, Money Orders, or Bank Transfer of Funds are all acceptable methods of payment for individuals and groups adhering to booking terms and conditions, clearly indicated in our Booking Information, Policies section of website. Groups and tours paying net rates are required to pay deposits and final payment with company cheques. Travel Agents given commissionable rates should deduct their final commission from final payment and remit the balance with company cheque. We keep paper copies of all transactions securely until 30 days from the conclusion and booked for holiday or the retail product sold. Any secure online payment personal information by credit card is deleted permanently from our server once received. Payment online or by telephone constitutes acceptance of our terms and conditions, regardless of any card not present and no signature provided at time of booking.. Any and all product (i.e. videos) remain the property of Warden Rock Ltd. until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 3% on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid 60 days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $5000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur a $40 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Change/Cancellation policy is clearly indicated on our website, and is summarized in these Terms and Conditions. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing.
If you need to change an all inclusive holiday reservation to a later date within the same season even if you have paid for all or a portion of the trip, it is permitted provided it is requested with 30 days advanced notice to our office, subject to space availability and payment of a $75 rebooking fee If the package changed to is of lesser value, we will refund the difference, and if the package you move to is of a greater value, you will be charged the difference, Should you need to cancel your reservation, we must receive cancellation by telephone, email, mobile phone text message and/or fax, or any other means will be subject to confirmation in writing to our office at least 30 days before your booked arrival date. Deposits are always non-refundable, but can be transferred to another booking within the same season, provided space is available. If space is unavailable, the deposit is forfeited. Deposits are non-transferable to another person already with a confirmed booking. If cancellation is received 30 days prior to the package start, the remainder of the money received will be refunded. After this date, all monies received by us are 100% non-refundable. Up to 15 days prior to the package start date that you are cancelling, you are permitted to find a replacement and any money received will be transferred to your replacement or be transferred to a later package date within the same season as long as the space is available. Our change and cancellation policy is non-negotiable, and for this reason we strongly recommend you purchase trip cancellation insurance from your vacation or insurance provider.
For daily getaways, changes may be made up to the booking up to 15 days prior to the activity booked at no charge. Should you need to cancel, we require at least 15 days telephone and written notice, for a full refund of any money paid. Bookings cancelled within 15 days of the reserved date, are 100% non-refundable.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any services (i.e. all inclusive holiday packages and daily getaways}, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. The Client is responsible for any additional costs e.g. transportation as a result of their termination of the services provided.
Clients will be asked to sign waivers prior to participating in service provided. Waivers are available for download from our website.
Substitution of Service
We reserve the right to substitute services or vary the itinerary e.g. in the case of extreme weather, fires and floods, and issues of safety in the backcountry. Full refunds may be issued or deferred to alternate dates. In the event of our cancellation our liability will be limited to the purchase price only.
We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any kind whatsoever to persons from events beyond our reasonable control including but not limited to acts of God, terrorism, riot, civil unrest, act of military authority, wars, earthquakes, weather conditions, floods, wild or prescribed fire, or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract for service, nor which could have been reasonably foreseen. We are not responsible for delays or cancellation due to poor access conditions, roads or weather as well as restrictions on trail access. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Right to Refuse
We reserve the right upon reasonable grounds to refuse any persons any part the services offered i.e. in the case of potential injury to other person, or to livestock. We have described the experience, services and packages we offer as accurately as possible. By purchasing our packages, you have deemed to have made all reasonable inquiries about the services offered.
The Client is solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Warden Rock Ltd. We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Warden Rock Ltd, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Warden Rock Ltd. will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text and picture relating to Warden Rock Ltd. services and the full content of this website. This Company’s logo is a registered trademark of Warden Rock Ltd. in Canada .Specific services of Warden Rock Ltd. featured on this web site are trade marked..
We have several different e-mail addresses for different queries. The other contact information, can be found on our Contact Us link on our website or via Warden Rock Ltd. brochures, business cards, or via telephone at 403-762-2767 or via fax at 403-762-2799,
This company is registered in Alberta under the Business Corporations Act , corporate access number 2013756669 at registered office Suite 209 111 Banff Avenue, Banff, Alberta, T1L 1A6
The laws of the Province of Alberta, govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Alberta courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Warden Rock Ltd. to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Warden Rock Ltd.
Notification of Changes
© Warden Rock Ltd. 2014. All Rights Reserved