Privacy Policy


What information do we collect?

We collect personal information from you when you make a reservation or a secure payment. When making a reservation or requesting a brochure, you may be asked to enter your: name, email address, mailing  address, phone number, as well as preferred holiday package and dates. When making a payment, you will be asked for your name, business name if applicable, email address, payment amount, as well as credit card type, number, expiry, security code and the name on the card, and finally whether you wish a receipt. You may, however, visit our site anonymously (as just an IP address).

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  •  To personalize your experience

Your information helps us to better respond to your individual needs.

  •  To improve our website

We continually strive to improve our website offerings based on the information and   feedback we receive from you.

  •  To improve customer service

Your information helps us to more effectively respond to your customer service   requests and support needs.

  •  To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a payment, and when we access that information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (personal information along with credit card details) will not be stored on our servers. A paper copy of the credit card transaction details with or without your signature and/or signed credit card authorization form pertaining to your purchased service or product, will remain on file until 6 months after the purchased service or product is redeemed.


Do we use cookies?

We do use cookies to help us retrieve user details for statistical purposes.  You may block or restrick third party and first party cookies that save information without explicit or implicit consent through your own internet browser if you prefer.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal  information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your Consent

By using our site, you consent to our website’s privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.


This policy was last modified on January 22, 2014


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Phone  403-762-2767

Outpost at Warden Rock
Warden Rock Ltd.
P.O. Box 461
Banff, Alberta, Canada
T1L 1A6